RETURNS & WARRANTIES

RETURNS & WARRANTIES

Returning Damaged or Defective Items

If you have received a damaged or defective item, please contact us by email within 7 days upon delivery of the parcel. Please provide us with your order number and item name / model by email. Please email us a few pictures of the damaged item, put the damaged item back in its original packaging. We will notify you if we require you to take the damaged item to your local post office for inspection and for obtaining a damage report.

Return Procedure 

Pack the item securely in the original package if possible, or use a new packing box if necessary. Enclose the original copy of the packing list with the item, and the email from us which was showing the Return Authorization. Please make a copy of the packing list for your records. If you are unable to enclose your packing list, please include your order number, billing name, and address with the item. All products must be returned in good condition and with all paperwork, parts and accessories to qualify for a full refund. All return shipping charges should be paid by sender. We cannot accept C.O.D. deliveries or Collect Charge. For your protection, we recommend that you register or insure your parcel for the return.

Keep the Return Tracking Number for the package you are returning until you have been notified that the package has arrived our warehouse. Our Standard Return Policies do not apply to all items. For a list of exceptions to our Standard Return policies and instructions on how to return these particular items please read our Return Exceptions policy.

Return / Cancellation Exceptions

Our Standard Return policies DO NOT apply to all items. Exceptions to our Standard Return policies and instructions on how to return these particular items appear below:

1. Customized Products / Strung Rackets
All sales are final for customized and personalized products, such as apparels with printed names and strung rackets. These items cannot be returned and order cannot be cancelled after work has been done. If an error occurred in your order process or packaging, please contact us immediately by email.

2. Shoes

Due to Hygiene concerns to our customers,shoes are not listed in the return policy.

3. NON STOCK ITEMS / SPECIAL ORDERED

Strung rackets are not eligible for return or cancel (order in upon customer request or KK SPORTS Online Store do not carry), We will not accept cancellation, return, refund or size exchange unless wrong product or sizes had been sent.

Refund

Racquet Force will do a full refund without any charges if an item ordered are not available or wrong item sent. For any other cancellation, KK SPORTS Online Store will charge a 10% processing fee out of the total transaction amount (including shipping fee) hence, we will only refund 90% of your total transaction amount back to you. Please kindly check with us for any product specification or pricing details before you place an order.

Items Returned By The Post Office (Refused / Unsuccessful Delivery)

If an order is returned to us for unsuccessful delivery due to incorrect / insufficient address, incorrect receipient’s name, or an error not caused by our side, the customers are required to pay for the postages of the returned journey as well as the forwarding journey to the correct address. If the order is returned to us for unsuccessful delivery due to insufficient postage, inadequate documentation, or an error caused by our side, we will re-post the order to the customer free of charge.

Delay on shipping out

Normal order process time for each order will be 3 to 5 working days. We will not refund or offer any discount due to supplier delay on shipment.

Special arrangement from HK post 

We will not accept refund or allow cancellation due to special arrangement announced by our shipping courier.