Shipping/Delivery Policy

Shipping/Delivery Policy

Item Availability

Most items on our site are in-stock and ready to ship. Some items could be temporarily out-of-stock, and some items may not be available for shipment until a specific release date provided by the manufacturer. For more information, please contact us through email at [email protected]

Currency

All prices are listed in HK Dollars (HKD) as default and can choose US Dollars through out the site or during check out.

In-Stock Items

Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock and your payment is approved by us. Please note that all orders will require 3-5 working days to process. 

Out-of-Stock Items

Items that are out-of-stock will clearly be marked *Out-of-Stock* when you place them in your shopping cart and customers are welcome to contact us to find out if an available date for the item.

Custom-made Orders

Custom-made Orders require additional time before they can be shipped. Rackets require stringing service or shirts with printing are classify as custom made orders.

Shipping Methods and Costs

KK SPORTS Online store offers WORLDWIDE Delivery (for most of the countries) by Hongkong Post Standard International Airmail Service in the form of small packets or parcels or EMS Courier Parcel Service (Express Mail Service operated by the postal administrations world-wide) offered by Hongkong Post, or SF Express overseas air freight delivery. Orders within Hong Kong will ship by Hong Kong Post surface mail or SF-Express local delivery.

Lost of Items During Postal Transit

Depending on the geographical location, an airmail parcel may take up to 2-4 weeks to arrive. If an order does not arrive after approximately one month from the date of dispatch, you may request KK SPORTS Online Store to contact Hongkong Post to initiate an investigation with your local Post Office. An investigation into lost mails may take anything between 3-6 months.

KK SPORTS Online Store will NOT be responsible for all Wrong or Incomplete Shipping Address provided by buyer causing parcel not able to be deliver or return.

Shipping Rules and Restrictions

Orders may be dispatched any day during the business hours of the Post Offices, but is normally done 3-5 times a week. Our warehouse and Hongkong Post are closed on bank and public holidays. Please allow for additional shipping and handling time during holiday period (such as Christmas, Lunar New Year, Easter, etc.). Please contact us by email if you have any question.

Protection of Rackets During Shipping

We care for your rackets even though you have purchased and paid for them. Racquets, when shipped alone, will be packed in strong racquet-length packaging boxes for full protection.